Delivery
When will I get my order?
We manufacture all orders on-demand, so once you have checked out and paid, we then start creating the product.
Usually, it takes 3–7 days to manufacture an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- Other (outside of these regions): 10–20 business days
So – allowing for issues due to Covid-19 and any other international issue, your products should be manufactured and delivered to you:
- Best case: Within 1.5 weeks (for items manufactured and delivered within the USA).
- Normal case: Within 3 weeks.
- Worst case: Within 6 weeks (potentially worse if Covid-19 delays are affecting your region).
[Covid-19] Shipping notice
Our fulfillment times may be longer than usual and may continue to increase until delivery logistics get back to normal after Covid-19. We’re seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.
It’s difficult to predict the shipping times. You can follow our product manufacturing times and add an additional time for shipping on top of them:
Where will my order ship from?
Our products are manufactured on-demand and are shipped from locations in the USA, EU, Canada, Australia and South America.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbours in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbour’s, please contact us.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Orders
How are your products made?
We work with a manufacturing company that creates your product as soon as you order it. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, please contact us.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please contact us within a week’s time with photos of the damaged product, your order number, and any other details you may have about your order.
We will get back to you with a resolution as soon as possible!
Returns
What’s your return policy?
We don’t offer returns and exchanges because the products are customized, but if there’s something wrong with your order, please contact us!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges. If you are unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please contact us within a week of receiving your order. Include your order number and photos of the mislabelled item, and we’ll send you a new one, or issue a refund!
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods that were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons, therefore we reserve the right to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
